Frequently Asked Questions

 1. What products do you sell?

We offer a wide range of men and women clothing, including casual wear, office outfits, streetwear, and seasonal fashion items.

2. Do you ship across the UK?

Yes! We provide fast and reliable shipping throughout the United Kingdom.

3. How long does delivery take?

Delivery usually takes 5–11 business days for UK orders. You will receive a tracking number once your order is shipped.

4. What is your return policy?

We offer easy returns within 30 days of receiving your order. Items must be unused and in original condition. Contact us at support@lovana.co.uk to start the return process.

5. Can I exchange an item?

Yes! If you received a damaged or incorrect item, we will provide an exchange or full refund. Please contact our support team.

6. How can I contact customer support?

You can reach us at:

• Email: support@lovana.co.uk

• Phone: +447491286463

• Address: 223 Ilderton Rd,London SE15 1NS, United Kingdom

7. Are your products high-quality?

Absolutely! We use premium fabrics and ensure that all clothing meets our high-quality standards.

8. Do you have a size guide?

Yes, each product page includes a detailed size guide to help you choose the perfect fit for both men and women.

9. How can I track my order?

After your order is shipped, you will receive a tracking number via email to monitor the delivery status.

10. Can I cancel my order?

Orders can be cancelled within 24 hours of placing them. Contact support@lovana.co.uk

as soon as possible for cancellations.